Jack Welch’s legacy and a warning about process vs. purpose
Welch’s four pillars still remain critical for effectively managing businesses today. But, don’t let process become the goal.
The excellent article in March 7 The Economist summarized Jack Welch’s legacy and lessons for today’s leaders. His four pillars remain critical—“People, process, purpose, and profit.” Though I would put purpose before process. Process too often becomes the goal in large organizations and kills breakthrough thinking and innovation and Clayton Christensen so clearly pointed out in “The Innovator’s Dilemma.” Stay focused on your customers and ensure your processes are in service of their success.